Privacy Policy
Last updated: 3 June 2026
Millmaine Entertainment Australia Pty. Ltd. ABN 19 103 244 864, trading as Millmaine Entertainment, referred to in this policy as Millmaine, we, us or our, respects your privacy and is committed to protecting the personal information we collect and handle.
This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, use our services, work with us as a client, supplier or partner, or otherwise interact with us.
1. Personal information we collect
The types of personal information we may collect include:
- your name, email address, phone number and contact details;
- information you provide through our website contact form, by email, phone or other communications;
- business details, job title, organisation name and professional contact information;
- information relating to client campaigns, events, ticketing, advertising, creative or media projects;
- billing, account and supplier information;
- website usage information, such as IP address, device information, browser type, pages visited and interactions with our website;
- information collected through cookies, analytics tools, advertising pixels or similar technologies;
- any other information you choose to provide to us.
We generally do not seek to collect sensitive information unless it is necessary for a specific purpose and we have your consent, or collection is otherwise permitted by law.
2. How we collect personal information
We may collect personal information when you:
- submit an enquiry through our website;
- contact us by phone, email, social media or post;
- engage us to provide marketing, advertising, creative, media, programmatic, ticketing or campaign services;
- attend or participate in campaigns, events, promotions or activities connected with our services;
- interact with our website, online advertising, social media pages or digital content;
- provide services to us as a supplier, contractor, partner or venue;
- apply for a role or work opportunity with us.
Where practical, we collect personal information directly from you. We may also collect information from clients, agencies, venues, ticketing providers, publishers, advertising platforms, analytics providers, publicly available sources or other third parties where it is reasonable and lawful for us to do so.
3. How we use personal information
We may use personal information to:
- respond to enquiries and communicate with you;
- provide marketing, media, advertising, creative, programmatic, ticketing and campaign services;
- plan, manage, deliver, optimise and report on campaigns;
- manage client, supplier, partner and venue relationships;
- operate, maintain and improve our website and services;
- send service updates, business communications or marketing communications where permitted;
- administer accounts, invoicing, records and business operations;
- assess job applications and contractor opportunities;
- comply with legal, regulatory, insurance and professional obligations;
- protect our rights, property, systems and business interests.
4. Website, cookies and analytics
Our website may use cookies, analytics tools, advertising pixels and similar technologies to help us understand website use, improve site performance, measure engagement and support relevant digital advertising.
Cookies are small files stored on your device. You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of our website may not function properly if cookies are disabled.
Where we use third-party platforms such as analytics, advertising, social media or programmatic media tools, those providers may also collect and process information in accordance with their own privacy policies.
5. Direct marketing
We may use your contact details to send you information about our services, campaigns, industry updates or other communications that may be of interest to you, where permitted by law.
You can opt out of marketing communications at any time by using the unsubscribe link in the communication, contacting us, or asking us not to contact you for marketing purposes.
6. Disclosure of personal information
We may disclose personal information to:
- our employees, contractors and related service providers;
- clients, agencies, publishers, venues, ticketing agencies, media owners and advertising platforms where needed to deliver services;
- technology, hosting, data storage, analytics, CRM, email, payment, accounting and professional service providers;
- social media, search, programmatic and digital advertising platforms;
- insurers, legal advisers, accountants and other professional advisers;
- regulators, government agencies, courts or law enforcement bodies where required or permitted by law;
- other parties with your consent or as otherwise permitted by law.
We do not sell personal information to third parties.
7. Overseas disclosure
Some of the third-party platforms, technology providers, advertising networks, cloud services or professional service providers we use may store or process information outside Australia, including in countries where those providers or their related companies operate.
Where we disclose personal information overseas, we will take reasonable steps to ensure the information is handled in accordance with applicable Australian privacy requirements, unless an exception applies.
8. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include access controls, secure systems, password protection, staff confidentiality obligations, data handling procedures and the use of reputable service providers.
No method of transmission or storage is completely secure. If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with our legal obligations, including any applicable notification requirements.
9. Retention of personal information
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain records, comply with legal obligations, resolve disputes and manage business operations.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
10. Accessing and correcting your personal information
You may request access to the personal information we hold about you, or ask us to correct information you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before responding. In some circumstances, we may refuse access or correction where permitted by law, in which case we will explain our reasons where reasonable to do so.
11. Privacy complaints
If you have a concern or complaint about how we handle your personal information, please contact us using the details below.
We will consider your complaint and aim to respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. Contact us
For privacy questions, requests or complaints, please contact:
Privacy Officer
Millmaine Entertainment Australia Pty. Ltd.
PO Box 244
South Melbourne VIC 3205
Australia
Phone: 1300 146 207
Website: www.millmaine.com.au
Email: privacy@millmaine.com.au
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.